Group General Manager - Operations & Customer Services

Extensive senior leadership experience in tourism, logistics, or hospitality operations. Proven ability to lead complex day-to-day operations (365 days per annum) across multiple departments, locations and customer touchpoints. Strong understanding of marine operations, shore-side delivery, customer experience management, service recovery and operational risk. Experience managing P&Ls, monthly budgets, assets, systems, workforce planning and performance dashboards. Ability to drive safe, reliable, compliant and commercially disciplined operations in a fast-paced tourism environment. Strong leadership experience coaching mind and senior-level managers, improving retention and building internal succession pathways. High digital literacy, with ability to implement or champion technology, reporting systems, dashboards and AI-enabled operational improvements. A relevant tertiary qualification in Business, Tourism, Marine Operations, Hospitality Management or Operations Management is desirable.